RETURN AND REFUND POLICY

RETURN AND REFUND POLICY

Thank you for shopping at Par x Design. We want you to love your artwork and stand behind the quality of every piece we produce.

U.S. RETURNS

We accept returns on eligible U.S. orders within 30 days of delivery. To qualify for a return, the item must be unused, undamaged, and returned in its original or equivalent protective packaging.

To request a return, email info@parxdesign.com before sending the item back. Returns sent without prior authorization may not be accepted.

Customers may be responsible for return shipping costs, particularly for framed artwork and oversized prints. Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

NON-RETURNABLE ITEMS

The following items are not eligible for standard returns:

• Items made to a customer’s specifications or clearly personalized
• Gift cards
• Final-sale items
• Items returned damaged, used, or without adequate protective packaging
• Sale items, except where otherwise required by applicable law

These restrictions do not apply to items that arrive damaged, defective, or incorrect.

INTERNATIONAL RETURNS

International returns and exchanges are accepted only where required by applicable consumer law.

Customers are responsible for international return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges, customs duties, and import taxes are non-refundable except where otherwise required by law.

Nothing in this policy limits any statutory rights available under applicable local consumer law.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please email info@parxdesign.com within seven days of delivery and include:

• Your order number
• A description of the issue
• Photographs of the artwork, frame, packaging, and shipping label

We will review the issue and work with you to provide an appropriate resolution. Depending on the circumstances, this may include a replacement, store credit, partial refund, or full refund.

Reporting an issue within seven days helps us resolve shipping damage quickly. This notification period does not limit any rights provided by applicable law.

RETURNING AN ITEM

Once a return is authorized, we will provide return instructions and the appropriate return address. Please do not send an item back before contacting us.

Returns must be securely packaged using the original packaging or equivalent protective materials. We strongly recommend using an insured and trackable shipping service. Par x Design is not responsible for items lost or damaged during return shipping.

REFUNDS

Once we receive and inspect an authorized return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5 to 10 business days for processing after approval, plus any additional processing time required by your bank or payment provider.

We will process refunds within any shorter period required by applicable law.

GIFTS

If an eligible item was purchased as a gift and shipped directly to the recipient, the return may be issued as store credit. If the item was not identified as a gift at purchase, any approved refund will be issued to the original purchaser.

CONTACT US

If you have questions or would like to request a return, email info@parxdesign.com